FAQ
Common questions about the PEEK Administration Center.
Why does a screen say “Restricted”?
Your operator assignment lacks every capability that screen needs. Check the capability badges under the title and ask an administrator to propose a change on Operator assignments.
Why can’t I see a customer?
Your assignment’s customer scope doesn’t include it. The directory and search are scoped server side.
I published a template — why hasn’t the agency changed?
Publishing makes it available; the agency adopts it in its own app. See Catalog lifecycle.
Can I approve my own change?
No. Reviews, verifications and support approvals require a different person, bound to the exact proposal.
Can I create agency users or enter connection credentials here?
No. After the initial-admin handoff, users, connections and SI credentials are managed in the agency app.
I activated a tenant — are its sources connected?
No. Activation creates no source connections, users or data grants. The agency configures sources within the approved connector catalog.
Does restoring service resume what was queued?
Never automatically. See Incidents and recovery.
Is the data real?
No. All tenants, identities and records are synthetic fixtures; DHS/CBP labels are illustrative.