Docs/SI services & Sigma

SI services overview and continuity

Screens 4.1 and 4.7 — agency SI mode, service inventory, use cases, usage, quotas and degradation.

PEEK Platform Administrator · PEEK Technical Reviewer · PEEK Incident Operator

/peek/customers/tenant-a/4-1

Live walkthrough · SI services overview and continuity

SI services overview and continuity — /peek/customers/tenant-a/4-7 — /peek/customers/tenant-a/4-7

SI (Supervised Intelligence) is the product term for model-assisted features: Sigma Companion, background SI tasks and SI-dependent agents. 4.1 shows each tenant’s agency SI mode (the demo tenant tenant-a runs *limited*; tenant-b is *off*), service inventory, allowed use cases and provider readiness — without exposing prompts or secrets.

Situation	How it is shown	What still works
Not purchased	Commercial absence	Core manual work
Agency turned SI Off	Agency restriction — Companion, background SI and SI-dependent agents blocked	Manual work and deterministic automation (unless All Automation Off)
Provider outage or quota exhausted (4.7)	Runtime failure with fallback eligibility	Permitted manual work; no substitution to an unapproved provider

Heads up — Unknown work is never marked complete and work is never silently rerouted to an unapproved provider. Usage counters always identify their period and freshness.

4.1 · SI Services Overview

Show agency SI status and permitted service capabilities. Open it at /peek/customers/tenant-a/4-1 (any tenant ID you can access works in place of tenant-a). The primary action is Open service governance, which requires si_governance.read.

How 4.1 works

1. Read allowed use cases, agency SI mode, provider readiness and affected capabilities

Screen 4.1 contract

Fields shown: Agency SI mode, service inventory, use cases, dependency status
Primary action: Open service governance
Required capability: si_governance.read
Validation: Show commercial absence, agency restriction and runtime failure separately; metadata must be tenant scoped.
Successful outcome: Overview links to governance and synthetic preview without exposing prompts or secrets.
Screen states: Loading; empty; ready; restricted; stale; error; review pending
Audit event: admin.screen.4.1.action (acceptance test AT-UI-4.1)
Requirements: R02, R06, R10, R28, SYS02, SYS04, SYS06, SYS10, SYS11, SYS20, SYS23, UI-4.1

Boundary — SI Off applies to Companion, background SI and SI-dependent agents.

Rejected even if the browser allows it — Turn SI Off and verify that Companion and SI-dependent background work are shown blocked.

4.7 · Usage & Service Continuity

Review sanitized usage and service degradation. Open it at /peek/customers/tenant-a/4-7 (any tenant ID you can access works in place of tenant-a). The primary action is Review continuity options, which requires si_governance.read or si.restrict.

How 4.7 works

1. Review usage/quotas and service health
2. Show bounded continuity options and immediate restriction status

Screen 4.7 contract

Fields shown: Usage period, quota, provider status, fallback eligibility
Primary action: Review continuity options
Required capability: si_governance.read or si.restrict
Validation: No unapproved provider substitution. Usage counters identify period and freshness; pending work must retain accurate state.
Successful outcome: Permitted manual work continues; restrictive action records stop progress and unresolved dispatched calls.
Screen states: Loading; empty; ready; restricted; stale; error; review pending
Audit event: admin.screen.4.7.action (acceptance test AT-UI-4.7)
Requirements: R02, R06, R27, R28, R33, R36, SYS02, SYS04, SYS06, SYS10, SYS11, SYS20, SYS23, UI-4.7

Boundary — Distinguish missing entitlement, intentional disablement and temporary outage. Keep permitted manual work available and prohibit unapproved service fallback.

Rejected even if the browser allows it — Exhaust a quota or lose a provider; do not send work to an unapproved alternative or mark unknown work complete.

Related guides

Provider approval and credential custody

Screens 4.2 and 4.10 — approve provider service profiles (environment, region, processing terms) and define credential custody and rotation.

Portal preview, publish and suspend

Screens 4.6 and 4.8 — preview the agency SI settings with synthetic personas, then publish or suspend SI configuration.

Incidents, containment and recovery

Screens 8.5 and 8.6 — apply preauthorized containment immediately, then restore service only after current authority and technical checks.